PEOPLE PROCESS TECHNOLOGY AND…
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PEOPLE PROCESS TECHNOLOGY AND…

PEOPLE PROCESS TECHNOLOGY AND…SMALL IS BEAUTIFUL Your organization is made up of tiny little decisions made every day by thousands of individuals. That’s it! Seriously, that’s what makes up your company. Unless you’re some kind of futuristic company with no human employees or customers, that’s how your company realizes its accomplishments. Those small decisions add…

What is a Manages Service Provider?

What is a Manages Service Provider?

A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Today, the terms “cloud service provider” and “managed service provider” are sometimes used as synonyms when the provider’s service is supported by a service level agreement (SLA)…

Your MSP and Service- Level Agreements  and Do I need an MSP if I am SMB?

Your MSP and Service- Level Agreements  and Do I need an MSP if I am SMB?

An MSP often provides its service offering under a service-level agreement, a contractual arrangement between the MSP and its customer that spells out the performance and quality metrics that will govern the relationship. An SLA may be linked to an MSP’s pricing formula. For example, an MSP may offer a range of SLAs to customers, with…

What Is VoIP & How Does It Work?

What Is VoIP & How Does It Work?

Voice over Internet Protocol (VoIP) is a proven technology that lets anyone place phone calls over an internet connection. With the rise of broadband, VoIP has become the definitive choice for phone service for consumers and businesses alike. People enjoy using VoIP phone service over traditional phone lines. Why? It offers many more capabilities than analog phones….

Top VoIP phone system features

Top VoIP phone system features

What are the attractive features available with a cloud-based office phone system? Here are the most popular VoIP features that businesses will enjoy using. These business phone features will matter more or less depending on your needs. 1) Auto attendant Project a professional image with a phone menu that greets incoming calls. If you’ve called a…