Author name: devsupport

PEOPLE PROCESS TECHNOLOGY AND…

PEOPLE PROCESS TECHNOLOGY AND…SMALL IS BEAUTIFUL Your organization is made up of tiny little decisions made every day by thousands of individuals. That’s it! Seriously, that’s what makes up your company. Unless you’re some kind of futuristic company with no human employees or customers, that’s how your company realizes its accomplishments. Those small decisions add

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Your MSP and Service- Level Agreements  and Do I need an MSP if I am SMB?

An MSP often provides its service offering under a service-level agreement, a contractual arrangement between the MSP and its customer that spells out the performance and quality metrics that will govern the relationship. An SLA may be linked to an MSP’s pricing formula. For example, an MSP may offer a range of SLAs to customers, with

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