Why Manufacturing Plants Should Use VoIP Phone Systems

Today, every manufacturer recognizes the importance of communication. As it turns out, manufacturers have a lot of communication needs. For example, they need ways to stay in touch with employees and customers regularly. They also need to be able to manage all the communication devices used by their salespeople, suppliers, and other members of their team.

Most of the manufacturing plants are scattered in different locations. Having a reliable communication system is decisive for the smooth operations of the company. VoIP technology can help achieve this.

Technologies have advanced over time to empower businesses with efficient communication. Most companies are switching to Unified Communication Systems (UCS) or VoIP. But what do Unified Communication Systems mean? Find out the insights from my blog and discover the key benefits of VoIP for manufacturing plants.

What is VoIP?

VoIP is an acronym that refers to Voice Over Internet Protocol. VoIP phone systems are used to facilitate calls via an internet-based channel instead of phone lines. This is convenient as it makes connections from multiple locations easy. These systems also support additional functions such as internal office messaging and video conferencing.

With a VoIP phone system, you can connect and speak with employees, clients, vendors, and anyone else that is an extension of the business. That’s why it’s important to choose the right provider that provides quality service, support, and features that match your needs. 

Read more to know more about the things you need to learn about VoIP.

Common features of VoIP

• Cloud-based phone service offers virtual assistant capabilities that help companies organize their business functions. An automatic responder, for instance, allows call transfers without human intervention. This boosts customer satisfaction and saves money by reducing the cost of hiring a full-time receptionist.

• A cloud-based phone system also makes it possible to connect with clients or companies. The call recording feature helps you conveniently organize data. With call transcription, you can access previous conversations in print form and make improvements where necessary.

• The call hold feature enables putting a caller on hold until you receive the call. Call holding is essential when you have to finish an assignment or when still attending to another customer.

• Music on hold helps companies provide a unique experience to callers who choose to stay on hold while waiting to be connected. Callers may choose to hang up and await a response; therefore, they must be kept entertained while they wait.

• One of the many benefits of cloud-based phone systems is that it’s easy to tell who’s calling. Unlike landlines, which are anonymous and often cost more for business owners, an internet-based system uses artificial intelligence to identify the registered user. This way, you can easily see who’s calling before you pick up the phone.

Why do you need a VoIP system in your manufacturing plant?

VoIP is efficient and cost-beneficial to manufacturers. It delivers a wide range of features over a single network capable of connecting employees from different production sites. VoIP systems make it possible for businesses to communicate, coordinate, communicate and share information across locations without any hassles like wiring costs and maintenance issues.

VoIP is not the only way to streamline communication in a manufacturing business. But it is an ideal option when it is strategically integrated with other communication solutions such as video conferencing. With the help of UC systems, communication between company branches and its employees would be more efficient.

TAKEAWAY:

Manufacturing plants are the backbone of numerous countries’ economies. They require a high span of business tasks ranging from sales calls, managing employees from different locations, and delivering finished products. The variety of business tasks in manufacturing plants requires a robust communication system consistent with the company’s goals.

Businesses with a dispersed workforce need to have exceptional communication tools at their disposal. As you can see from the examples outlined above, VoIP provides the best solution for just that. Manufacturing plants can use VoIP systems to communicate with each other and workers from remote locations, regardless of the difficulty of doing so.

Companies today are shifting to Unified Communication Systems to boost their business productivity and efficiency. Simply put, Unified Communications (UC) is a collection of telecom applications such as voice, messaging and video conferencing that are integrated to be used in a single network platform.

How to Switch to Telligens Technologies, LLC Business Phone System?

If you want to reduce operating costs with a cloud-based business phone system built to grow and evolve with your changing needs, contact Telligens Technologies, LLC at (562) 239-4740 to receive a customized quote. When you’re ready, we’ll install your new phone system with ZERO downtime to your team. We look forward to helping you make a switch with immediate benefits and value for your business.