Managed Services: The Future of SMB IT Outsourcing?

If you have ever had to call a repairman to fix a broken appliance in your home, you’d know what I’m talking about. There is a terrible wait time for service providers. You waited for hours just to get the number of someones who can help you.

Just imagine waiting for days or months for an MSP to come out and fix whatever is wrong with your network? That’s why traditional break-fix has gone obsolete, and Managed Service Providers are having a growing demand.

You might not know it, but your organization is about to undergo a dramatic change in how it purchases and receives IT services. And yes, it probably won’t be that hard for you to live with. It all has to do with the changing face of Managed Service Providers (MSPs) and their role within the enterprise.

The benefits are similar to those of doing business with a professional services firm or procuring capital projects through Design-Build rather than the traditional ‘break-fix’ approach.

MSPs are replacing the break-fix system

Break-Fix, introduced about a decade back, is all but dead. The concept, which is to provide all solutions pertaining to software in one single package was very appealing. Though, the lack of strong execution coupled with high maintenance costs were the main reasons for its failure.

MSP will allow SMB IT to evolve from break-fix services to a true, overarching partnership. They will not be looked at as simply a third-party vendor anymore. Instead, they will be seen as an extension of IT staff that is tasked with a more specialized range of responsibilities.

The future of managed IT services looks bright and holds much potential for change in the landscape of IT outsourcing for SMB organizations and beyond.

For quite some time now, the IT industry has been talking about the rise of managed services. It is a concept that has been gaining momentum throughout these years and is more relevant than ever. Why? Because of the shift in demand and type of service that is being demanded/offered by businesses.

What is MSP?

Let’s talk about MSP for a minute. You’ve heard about it and maybe you’re wondering what it is. Well, I’ll tell you. MSP stands for Managed Service Provider. These are companies that manage your partners IT needs or work alongside your IT team in conjunction with remote engineers.

Small businesses are in a tough spot when it comes to technology. In many cases, they lack the in-house support needed to run their technology.

Oftentimes, small businesses don’t have their own IT department. Some do it on their own but oftentimes you’ll find that people outsource IT support to either an outside firm or a different firm within the company because they don’t have an IT department of their own. This is where managed services providers (MSPs) come in. They’re like a temporary IT department and they provide a variety of different services including patch management, disaster recovery, antivirus software management, etc.

A managed service provider is known as the future of SMB outsourcing. This provider can assist you in managing the responsibilities of your IT department so that you can focus on other more important tasks. With this provider, you could focus your energy on things other than your IT needs, allowing you to be more efficient with your time.

While an MSP can take much of the stress out of owning or managing an IT network, they do come with their own problems. It’s important to choose a company you can trust. Having a solid relationship with your in-house IT team is important, and having one with your MSP is just as important.

Be sure to pick a partner who will work well with you and your in-house team. This relationship could be the key to making your outsourced IT work for you.

In conclusion, managed IT outsourcing or MSP is a great opportunity for SMBs to focus on what they do best, and then have an MSP take care of the other factors of having an IT infrastructure. By sharing the financial, and operational overhead, IT SMBs are able to run their companies with greater efficiency and effectiveness.

Take Away:
Hopefully, we’ve convinced you of managed services’ potential as an SMB IT Outsourcing option. The demand for them has grown and will only continue to increase as long as businesses continue to evolve in the digital age.

Deciding to outsource your IT services may seem like a big step, but the benefits can be well worth your time and effort. If you’re prepared to take the leap, managed services could be the key to unlocking greater efficiency and effectiveness in managing your business’s IT needs.

But don’t simply take our word for it—experiment with managed services in order to see how they fit into your organization’s workflow. Only then can you make an informed decision about their place in your organization’s IT outsourcing strategy.

If you still have any doubt about Managed Services taking over the IT Service Industry, let me put that to rest for good. The MSP business model is an inevitable revolution. Plus, it’s one that’s helped many small businesses succeed in this competitive environment.

It may not be for everyone; plenty of SMBs will continue to do their own IT work. But there’s no denying that managed services are a viable alternative to self-performed outsourced IT services.

Need a good MSP to back up your company? Telligens technologies are the leading Managed Service Provider in Cerritos, California. Give us a call or visit us at www.telligens.com to learn more about our services and how we can help your business.