Interesting VoIP Trends To Watch Out For in 2022

VoIP technology has revolutionized business calls. For larger companies, dealing with the maintenance of traditional PBX phone systems is a headache. Thus, the advent of VoIP simplifies the way enterprises can make and receive calls—whether they’re in-house or face-time calls to clients and vendors across the globe. It has also made it possible for smaller businesses to have sophisticated call features that were once only available to large companies.

VoIP, or Voice over Internet Protocol, is rapidly gaining popularity over the years. A VoIP system allows you to make and receive calls via devices connected to your computer or smartphone. While VoIP technology does not work in the same way as a traditional landline telephone call (originating from a fixed-line connection installed in your home or office), it offers significant cost savings over traditional phone systems.

Whether you have been using a VoIP service for a few years or are just getting started, chances are you are aware of the latest trends and news that affect the VoIP market. However, it’s always more fun to look ahead than to dwell in the past.

As the year progresses, expect many of the trends we listed to continue to make inroads into business phone systems, including more advanced video conferencing capabilities, improved cloud integration between third-party software suites, and possibly even more. Perhaps those trends will be taken to the next level. Regardless of what happens, it will be interesting to see how it all plays out as we push farther into 2022 and beyond!

Customer service interactions will be driven by Artificial Intelligence

Customer service isn’t dead it’s more essential than ever. This is why solving customer service challenges will be important to your business in the coming year. While there are a wide array of applications that can help you streamline your customer service process, AI has the power to turn your interactions into truly tailored experiences.

AI-powered phone services will be able to analyze customers by their speaking patterns, tone of voice, and individual behavior based on how they use the service. Artificial intelligence is making it easier than ever to connect data, analyze patterns, and uncover valuable insights.

This means that it will be easier for you to receive the kind of personalized and genuine experiences which will help your organization improve its brand presence, build very strong relations with your customers, turn them into loyal and happy clients…and ultimately make more sales.

Also, as the popularity of smart devices with voice-activated assistants continues to grow and become the norm, it is expected voice landing pages are here to stay and might be able to replace the human call agent for some customer service issues.

Enhanced security against looming threats

VoIP usage is on the rise. The voice-over-Internet protocol (VoIP) services are likely to witness widespread adoption in underserved and un-penetrated markets like SSA, MEA, and Asian countries by 2022. Moreover, the technological advancements in the telecommunications industry have impacted the VoIP services in a significant manner, leading to revolutionary changes such as mobile VoIP & video calling over VoIP.

Like every technological advancement, VoIP also comes with its share of pros and cons. It is a blessing for small businesses in a way that it lowers their business costs, but on the other hand; it also poses significant threats to businesses, as well as to the data and the information stored on their system. This 2022, IT departments will be more focused on enhancing cybersecurity for VoIP.

Many businesses and organizations have become aware of cyber threats, with IT departments rushing to implement a host of security measures and services. Using VoIP services in your business this 2022 can give you and your employees better privacy and security by providing each employee a separate business phone number.

Businesses and organizations use VoIP (voice over IP) to save costs, but in addition to the savings, VoIP technology can offer users a valuable layer of privacy. By shifting the call routing process from traditional phone lines to the internet, VoIP service providers provide phones that connect via the Internet rather than through a hard-wired connection. Users then connect to the service over their existing high-speed internet connection, giving them additional control over their communications. The result is that VoIP users can select which number is revealed to others, depending on how they want to interact with them and how safe they feel.

Takeaway:

Overall, it’s difficult to predict what will happen with VoIP in the coming years. However, some major trends are currently shaping the enterprise market. These include corporate mergers and acquisitions, the rise of cloud computing, the increased focus on security, and more. We’ve discussed each of these trends in detail above, along with some related predictions regarding how they’ll shape the enterprise VoIP market in 2022.

If you’re an SMB owner or a solo entrepreneur and voice communication is your key to success, we’ve got great news for you. The progression of VoIP technology has created an environment that is highly favorable to small businesses like yours. Better yet? If you do your homework and choose wisely among the best VoIP providers, you should be able to stay on top of your business communication needs with minimal expense and maximum efficiency. In other words, as things stand now, there’s no reason why your small business should be left behind.

Need to switch to VoIP? Telligens Technologies, LLC is the leading VoIP provider in Cerritos, California. Boom a call today and let’s discuss how we can change the way you manage your phone systems.