Managed Services: The Future of SMB IT Outsourcing?
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Managed Services: The Future of SMB IT Outsourcing?

The future of managed IT services looks bright and holds much potential for change in the landscape of IT outsourcing for SMB organizations and beyond.
For quite some time now, the IT industry has been talking about the rise of managed services. It is a concept that has been gaining momentum throughout these years and is more relevant than ever. Why? Because of the shift in demand and type of service that is being demanded/offered by businesses. Read more.

VoIP In The Workplace: The New Way To Work from Home
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VoIP In The Workplace: The New Way To Work from Home

You’ve almost certainly heard of VoIP, Voice over Internet Protocol. But you may well be mystified as to what that means, why it’s useful, and–most importantly–how it can improve your office’s efficiency. In this article, we’ll answer all those questions and more. By the time you finish reading, you’ll know why VoIP is now essential to keeping your business running smoothly in the wake of the computer virus.

Your MSP and Service- Level Agreements  and Do I need an MSP if I am SMB?

Your MSP and Service- Level Agreements  and Do I need an MSP if I am SMB?

An MSP often provides its service offering under a service-level agreement, a contractual arrangement between the MSP and its customer that spells out the performance and quality metrics that will govern the relationship. An SLA may be linked to an MSP’s pricing formula. For example, an MSP may offer a range of SLAs to customers, with…